Custom Web Application

Ticket System

A custom web application for creating, tracking and resolving support tickets.

ReactNode.jsExpress.jsREST APIs
Diagram of the ticket application: tickets moving across open, in progress and resolved columns.
Illustrative diagram of the delivered solution — not a screenshot of the client's live system.
Challenge

Support requests needed a proper workflow instead of being scattered across emails and messages.

Approach

Built a ticketing workflow around creation, status tracking and resolution, kept simple to actually get used.

Development

Built the frontend in React with a Node.js/Express backend exposing REST APIs for ticket operations.

Technology

React, Node.js, Express.js, REST APIs.

Outcome

Delivered a working ticket system supporting creation, tracking and resolution end-to-end.